respondi AG continues to meet the strict criteria of the international ISO 26362 quality standard „Access Panels in market and social research”; confirmed the expert judgement of the Austrian Standards GmbH and was thus granted the ISO certification for a further two years. The award is something to be proud about and proves again our high quality standards, from which both our clients and survey participants continue to benefit.
The Austrian Standards GmbH verifies, as in 2010, 2012 and 2014, in particular the structure and effectiveness of respondi’s in-house quality management. During the audit, the company proved that it has a functional and practicable project and process management right from its recruitment of survey participants via survey implementation through to its reporting of results.
The international valid standard ISO 26362 is the first certification that verifies the quality of online sampling providers. The standard was introduced in 2009 and both the German Society for Online Research (DGOF) and the working group of the German Market and Social Research Institute (ADM) had considerable input into its development.